Refund & Cancellation Policy

Purpose and Scope

This Refund & Cancellation Policy explains the payment, cancellation, refund, project-delivery, and client responsibility terms applicable to services and digital products provided by Clickin through clickin.in.

Our services may include website design and development, landing pages, SEO, digital marketing, Google Ads, social media marketing, graphic design, branding, business stationery, technical services, digital products, and other customised services agreed with a client.

By placing an order, making a payment, approving a quotation, accepting a proposal, or authorising us to begin work, the client acknowledges and agrees to the applicable commercial terms, project scope, payment schedule, and policies communicated by Clickin.

Project Payment Structure

Unless a different payment schedule is specifically agreed in writing, our standard project payment structure is:

1. 50% advance payment is required before project commencement.
2. The advance confirms the project and allows Clickin to allocate time, resources, development work, design work, and other project resources.
3. The remaining 50% balance payment becomes payable when the agreed project work is completed and the project reaches the delivery stage.
4. Final delivery, transfer of agreed files, website handover, credentials, deployment, or other applicable deliverables may be released after the outstanding project balance has been received.

A different payment schedule may apply to specific services, subscriptions, retainers, campaigns, digital products, maintenance arrangements, or promotional offers where different terms have been communicated and accepted.

Advance Payment and Commencement of Work

The advance payment is not merely a reservation fee. Once Clickin has received the applicable advance and project work has commenced, resources may have already been allocated and work may have been performed specifically for the client.

Accordingly, once project work has commenced, the advance paid for that project is generally non-refundable, except where a refund is required by applicable law or is expressly approved by Clickin in writing.

This applies whether the project is small, medium, large, custom, website-related, marketing-related, design-related, technical, or otherwise, subject to any mandatory legal rights applicable to the transaction.

Client-Initiated Cancellation

A client may request cancellation before project commencement. Such a request does not automatically create a right to a refund.

If work has already commenced, cancellation will normally result in the closure or termination of the project without refund of the advance paid, subject to applicable law and the specific terms agreed for the project.

Where substantial work has already been completed or additional amounts have become payable under the agreed project scope, Clickin may also require payment of outstanding amounts that have become contractually due.

Final Payment Before Delivery

For projects using the standard 50% advance and 50% final payment structure, the remaining balance must be paid before final delivery or handover.

Completion of the agreed work does not by itself constitute final delivery where an outstanding balance remains unpaid. Clickin may temporarily withhold final files, website handover, deployment, transfer, credentials, source files, or other agreed deliverables until the applicable outstanding payment has been received.

Client Delay, Non-Response and Project Inactivity

Clients are expected to remain reasonably available during a project and provide required information, approvals, content, access, feedback, and payments within the agreed timeframe.

If a client does not respond or provide the information, approval, payment, or cooperation required to continue a project, Clickin may place the project on hold.

Where there has been no meaningful response from the client for 14 consecutive days, Clickin may, after reasonable notice, treat the project as inactive and close, suspend, or terminate the active project/order.

In such circumstances, amounts already paid for work that has commenced are generally non-refundable, subject to applicable law and the specific contractual terms of the project.

Reopening or resuming a closed project may require a new timeline, availability confirmation, revised quotation, additional charges, or other conditions communicated at the time of reactivation.

Promotional Offers, Discounted Services and Special Pricing

Clickin may periodically offer promotional pricing, package pricing, limited-time offers, launch offers, or specially priced digital services and products.

Unless the specific offer states otherwise, promotional purchases are subject to the same payment, cancellation, delivery, and client-responsibility principles described in this policy.

Once work relating to an offered service or digital product has commenced, completed, customised, or otherwise been prepared specifically for the customer, the amount already paid is generally non-refundable, subject to applicable law.

Completed Work Where the Client Does Not Accept Delivery

If Clickin completes the agreed work for a paid project, service, package, or promotional offer and the client then declines, delays, or refuses to accept delivery, such refusal does not by itself cancel the client's payment obligations.

Where an outstanding balance is contractually due, Clickin Labs may issue a written payment notice requiring settlement of the outstanding amount within the period specified in that notice.

If the client does not resolve the outstanding payment after the applicable notice period, Clickin may pursue the outstanding contractual amount through appropriate lawful recovery measures.

Where the terms of a particular promotional offer expressly provide that refusal or non-acceptance after completion will result in the promotional pricing being withdrawn, Clickin Labs may apply the standard or applicable price stated in those accepted offer terms, subject to applicable law.

Non-Payment, Payment Disputes and Unauthorised Chargebacks

If a client fails to pay an amount that has become due under an accepted quotation, proposal, order, invoice, or project agreement, Clickin may suspend work and withhold applicable deliverables until the payment issue is resolved.

Clients should contact us directly before initiating a payment dispute or chargeback where the concern relates to a service, invoice, project, or delivery issue.

A payment dispute or chargeback does not automatically cancel contractual payment obligations. Clickin reserves the right to provide relevant project records, approvals, communications, invoices, payment records, and delivery evidence to the applicable payment provider or other authorised process.

Refund Eligibility

Because our services are primarily digital, customised, and often performed specifically for an individual client, refunds are not automatically available merely because a client changes their mind, changes business plans, delays a project, or no longer wishes to proceed after work has commenced.

However, this policy does not exclude or restrict any refund, cancellation, replacement, remedy, or other right that cannot lawfully be excluded under applicable Indian law.

Where a refund is approved or legally required, the applicable amount and processing method will be communicated to the client. Any approved refund will ordinarily be processed through the original payment method where reasonably practicable.

Service Delivery Issues

If a client believes that a delivered service materially differs from the agreed project scope, the client should contact Clickin promptly with the relevant details.

We will review the project scope, agreed requirements, communications, approvals, and delivered work and, where appropriate, provide a reasonable correction or other resolution in accordance with the agreed scope and applicable law.

Digital Delivery

Clickin primarily provides digital services and digital deliverables. Depending on the project, delivery may take place through a website, hosting environment, client portal, email, cloud storage, download link, online communication channel, or another agreed electronic method.

A digital deliverable may be considered ready for delivery when the agreed project work has been completed and the applicable delivery conditions, including payment conditions, have been satisfied.

Changes to Scope and Additional Work

Work outside the agreed project scope may require additional payment and may affect the delivery timeline.

Requests for additional pages, features, functionality, integrations, redesigns, content, advertising work, SEO work, revisions beyond the agreed scope, or other additional services may be quoted separately before implementation.

Client Responsibilities

Clients are responsible for providing accurate information, required content, approvals, access credentials where necessary, business details, and other materials reasonably required to perform the agreed service.

Delays caused by missing information, delayed approvals, unavailable access, non-payment, or other client-side circumstances may affect the project timeline and do not automatically create a right to cancellation or refund.

Changes to This Policy

Clickin may update this Refund & Cancellation Policy when necessary to reflect changes in our services, payment processes, business practices, or applicable legal requirements.

The version published on this website will identify the applicable update date. Project-specific terms accepted by a client may continue to govern that project where separately agreed in writing.